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• How do I select dark/light mode for every tab?
  Click the moon icon next to your profile on the top navigation bar.
• How do I mark a review as ‘done’ (to remove it from the list) if I don’t want to respond to it?
  Toggle on the Response Exception slider Add the required exception reason Select Add 
• How do I toggle between multiple businesses or locations to see social insights and reviews?
  Use the Location Name dropdown box to select the desired business or location.  
• How do I edit the defaulted date range on either the Social Insights or Reviews?
  Click in the Date box to edit the time frame from the defaulted Last 90 Days date range. Feel free to select one of the
• How are Channel Tags set up to use for posting?
  Management tab -> Companies/Locations -> Locations -> search for desired business -> click Edit -> update the location’s dropdown.  
• How long does it take from clicking ‘send’ to showing up on my social profiles?
  No, the default should be to send the new post to drafts.  
• How do I add multiple images to one post?
  Under the Create Post tab, click the paper clip icon under the new message window to add all desired images to the post. You can
• How do you read/interpret the items listed within this tab?
  This is a list of actions that are linked to your location by social profiles and what outcomes have happened (Ex. Reviews being Pulled, Messages
• How do I change the day or time posts go out from Decks?
  Edit Deck -> select the desired days of the week -> use the time clock to pick a posting time.
• How do I edit the order of posts in a Deck?
  Use the Randomize button on the top Deck Manager bar to shuffle the posting order or Click on the date on the post and then
• How long will a deck be paused for?
  A Deck will be paused indefinitely until the Deck settings are updated to continue posting
• How are the deck posting times determined when generating optimal time?
  The optimal posting times are generated based on insights from the social profiles on which times are best to have posts go out based on
• How do I stop a Deck from posting on certain days of the week?
  Select the Deck to be edited -> click Edit Deck -> remove the days and times that you no longer wish to have posts go
• How many decks can I have per social profile?
  You may have an unlimited amount of Decks per social profile in Optimize HQ.
• How do I move a draft into ‘decks’ or ‘schedules’?
  Click on the intended draft image to be edited -> in the message box, select either Schedule or Queue as desired -> select the blue
• How many ‘categories’ can I add to the Local Feed?
  Optimize HQ allows for unlimited categories. This means you may have as many categories as are relevant to your pages.
• How do I add a social page?
  Add service > Select Platform > Follow Steps 
• HOW DO I KNOW WHAT CO-OP A DEALER IS USING?
  The Co-Op brand that a dealer is using is listed on the Product. You can find this information in the “Customer Info” section under “Coop
• HOW DO WE KNOW IF A DEALER HAS MICHELIN FUNDS TO USE?
  The short answer: Ask them! A dealer should know how much they have available to use because they have access to their Michelin account. We
• High Risk Clients SOP
  When a client is considered high risk: Working with another 3rd party marketing company Expresses a concern/frustration about our program Asks for a copy of contract or an
• How to pitch Yelp products
  Position ODM as a Yelp Partner and all of the things that come with it! Dedicated Support (Peter Huber phuber@yelp.com) Advanced Reports (search data, keyword analytics, competitor