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• Can I delete a review from my social profiles using HQ?
  No, this feature must be utilized directly on the social profiles.  
• Can I disable the ‘response exception’ for other users within HQ?
  No, the Response Exception feature will always be available for all user profiles.  
• Can I disable review response ‘generation’ for other users within HQ?
  This feature will be available to all location users.  
• Can I attach my website reviews to respond to them within HQ as well?
  This is not currentlyt a feature available within Optimize HQ.  
• Can my website reviews be added to the ‘review’ analytics?
  No, this is not a functionality that we currently offer within Optimize HQ.  
• Can I change the potential revenue estimates and average per ticket?
  Yes, the potential revenue estimates can be edited. Go to the Management tab -> Companies/Locations -> Locations -> search for desired business -> click Edit
• Can I set up automatic analytic emails to be sent to specific users weekly or monthly?
  This is currently not a feature available within Optimize HQ. The analytics can be exported from Optimize HQ at any time.  
• Can I easily schedule more than one post at a time without leaving the current window?
  + button, Attachment window -> ‘Generate Posts’ -> Upload all images into the dropbox to separate each attachment into its own post.  
• Can the hidden post feature be turned on/off?
  This is not a functionality available within Optimize HQ.  
• Can I default new message settings to always send to a queue or schedule?
  No, the default should be to send the new post to drafts.
• Can I set up notifications for every time a user creates a post? Can I approve all created posts before they can be sent?
  This is not a feature available within Optimize HQ at this time.  
• Can I edit a ‘recurrence’ after the message has been sent/scheduled? 
  Yes, click the Edit pencil to edit the recurrence frequency.
• Can I edit the view to show dates within the Schedules list?
  Yes, using the sub-navigation bar, click Column visibility, and check Profiles to show which social profiles are attached to scheduled posts within the Schedules tab.  
• Can I use the search feature to search for a location or is it only to search the contents of the message?
  No, this feature is not available within Optimize HQ.  
• Can I add/edit a Deck’s settings at any time without affecting the current messages that have been added?
  No, as additional content is added or if the Deck settings are changed, this will affect the content within the Deck.  
• Can I only recycle certain messages?
  No, all content in the Deck must be recycled if this feature is enabled.  
• Can I post more than once from a Deck each day?
  Yes, as many posting times as desired each day can be selected within the Deck Settings. 
• Can I update a message within a Deck to be ‘Scheduled’ instead?
  Yes, click on the desired post -> Edit -> select the calendar Scheduled icon in the message window -> click Schedule  Will this remove the message
• Content Naming Convention
  ‘Client name from Salesforce – Facility ID found in Salesforce’ There is a space, dash, space between the two pieces of information.
• Content SOP
  An SOP describing content best practices, including the naming convention standards for content Service Lists and Decks. Naming Conventions Decks and Service Lists This is for your main
• Coaching Call Attempt SOP
  Quarterly Coaching Call Attempt Process Appointment Setting Attempts Steps: 1st Attempt – Scheduling Email template sent on the first working day of the month 2nd Attempt – Scheduling
• Client Referral Credit SOP
  If a current Optimize client refers a potential client to Optimize, the existing client that referred is eligible for a referral credit. This credit is
• Coaching Call Attempt Email Templates
  1st Attempt Email Template – Send on first working day of the month: Subject: Quarterly Coaching Appointment RequestHello ,Hope you are doing great.It’s that time again!
• Can NAPA Gold Marketing funds be used in addition to co-op?
  Yes, NAPA Gold Marketing funds can be used in addition to co-op. Rep Management Bundled will act as a "discount," and the remaining amount will
• Coaching Call Attempt Process
  Quarterly Coaching Call Attempt Process Appointment Setting Attempts Steps: 1st Attempt – Scheduling Email template sent on the first working day of the month 2nd Attempt – Scheduling
• CAN A DEALER USE 2 Co-Ops TO PAY FOR SERVICES WITH ODM?
  Short answer: No. Only 1 Co-Op brand may be claimed for 1 service/product with ODM at a time. However, A dealer can use 1 Co-Op brand
• Can we ask our customers who view our social media posts to leave a review on Yelp?
  No, you cannot ask viewers to leave a review on Yelp, but you can tell them to check out your Yelp page. More information: https://www.yelp.com/guidelines
• Content Tools
  Content Tools: Bitly - https://bitly.com/ shorten URLs when needed for post copy character restrictions Can hinder SEO value  Provides reporting on link clicks Google Marketing Kit - https://marketingkit.withgoogle.com/ promote clients’ Google