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• If a customer updates their review on the social profile, will I get notified through HQ?
  Currently this is not a feature available within our review notification system. The review will be repopulated under the Reviews tab as a ‘new’ review
• I see a review on my social profile that is not showing in HQ, why is this happening?
  Our system pulls in new reviews from the platforms about every four hours. If the review was left within the last four hours, this may
• In the Reviews tab, I do not see my social profile listed under ‘All Locations’, why is this happening?
  If your business is not showing under the All Locations dropdown, you have not successfully added your businesses’ social profiles for them to populate in
• I don’t believe I have a MechanicNet listing, why is this showing on my ‘review’ analytics?
  This is showing as an option for our clients who have integrated MechanicNet review management within their services with Optimize Digital Marketing.  
• I just received a 5-star review on my social profile today, but it is not showing in the ‘analytics’, when can I expect to see this factored into the numbers?
  Once the review is available within Optimize HQ, the review will be factored into the review analytics. Social profile reviews are pulled into Optimize HQ
• If I save a post as a draft, where is the post stored?
  Outbox -> Drafts 
• I accidentally hit ‘send’ before I finished creating my post, can I stop it from posting to my social profiles?
  Outbox tab -> Status -> find the desired post that you want to prevent from sending -> under the Status column the social profiles will
• If I add a new message box, will both messages be posted to my social pages at the same time?
  Yes, if you click the blue Send button, all messages above will be posted unless the Schedule or Deck options are selected.  
• I can’t find the Deck I created to add my new message to, why?
  Make sure you have the Deck available in Decks under the Outbox tab.
• Is there more than 1 optimal posting time each day?
  Yes, there are many optimal posting times per day.
• I accidentally deleted a Deck, is there a way to recover it?
  Contact Optimize HQ Support for assistance with recovering an unintentionally deleted Deck.
• Is there a limit to the number social pages that can be added to a service group?
  There is no limit to the number of social pages that can be added to a service group 
• Instagram Services SOP
  Utilize photo package images for weekly content Post a Story once weekly Respond to user comments and direct messages. Follow local businesses and Instagram users.
• If TSM sells an ad product on their 30-60-90 call, what do they do with it besides build out the correct product? Does the AC get notified to then create cases etc?
  Create the Product in Salesforce Chatter the assigned AC to notify of the upsell
• Instagram Services SOP
  Utilize photo package images for weekly content Post a Story once weekly Respond to user comments and direct messages. Follow local businesses and Instagram users.
• If a new owner buys a NAPA Gold shop and changes the business name, is that shop still Gold Certified?
  Typically yes. Refer to the NAPA Gold category for more information. NAPA Gold Solution SOP What is the 2025 NAPA Gold Marketing Fund Process?