If your question is “When do they get reimbursed for their funds?”, the answer is simply “There’s no way to know.” Channel Fusion processes claims in the order they are received. Keep in mind that they’re receiving claims from all over the country by many different businesses and groups, not just from us. A reimbursement could take a few days or weeks in very rare situations. If a dealer has a question about reimbursement on a claim that we have submitted to Channel Fusion, they need to call Channel Fusion. Due to Privacy reasons, they will not release any account information such as how much funds they have available, when their reimbursement will hit their account, or any info regarding their account numbers.

The general timeline for Michelin Co-Op is as follows (Subject to change):

1. Dealer decides to use MAST Co-Op at any point in service.
2. Account is assigned to ACDM (if new)
3. (If Account is in Setup) ACDM waits for access to the account’s Ad’s manager.
4. (If Account is ‘Live’) ACDM updates the ad case to have the Ads team change the Standard Ad to one of the Preapproved Michelin Ads they have access to.
5. ACDM schedules Michelin Queue/Deck for weekly Michelin posts to go out on the page.
6. Ads Specialist will take a snippet of the ad in FB Business Manager and attach it to the case feed.
7. Co-Op processor takes the Ad snip from Salesforce and submits them to Channel Fusion for preapproval letter (if needed).
8. Once received, Co-Op Processor uploads letters to files in Salesforce (if any)
9. (If Account is not live) ACDM informs Co-Op processor as soon as they are live on the account and that Co-Op is ready to be scheduled for their first submission.
10. (If Account is live) Co-Op processor builds out Claim form and submits to Channel Fusion on the client’s behalf, including Claim Form, Ad, any needed preapproval letters, and invoices.
11. Co-Op processor CC’s dealer on submission and attaches email to the account in salesforce.
12. For Monthly/Quarterly/Bi-Annually/Annually paying customers, the submission is done on a rolling 3-month basis. For Annual and Bi-Annual customers, their invoices are broken into “quarters” to comply with Channel Fusion’s submission guidelines. “Quarters” are based around the dealers pay schedule. A Quarterly paying dealer in February will have that claim submitted in April, whereas a Monthly paying dealer will have their submissions in the last month of the calendar quarter after that month’s invoice is paid.

Monthly/Quarterly payments are strongly suggested for Michelin CoOp clients to make submissions easier.

After submission to Channel Fusion, the process is out of our hands. Channel Fusion may not give us confirmation of a claim or a timeline of how long it will take to process the claim and get the dealer their reimbursement. Channel Fusion will, however, indicate if they cannot process a claim/preapproval at all for a dealer for any other reason aside from inadequate BDF funds. Usually this will be because of an old/wrong AAN number but not always. The Co-Op Processor will chatter the ACDM with the claim denial email to let them know, if necessary. It will be up to the ACDM to reach out to their dealer to let them know that they need to get in touch with Channel Fusion to resolve the issue if it is not something we can fix in-house. We do not babysit a claim. Once resolved with the dealer, the ACDM will inform the Co-Op processor whether to resume submitting upon the next invoice and relay any new AAN numbers if necessary.