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  ACCOUNT UPDATE EXPECTATIONS
  Account Update Expectations Account Update Cases are addressed once a week unless communication is active, or the Account Update Case is ...
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  WHAT IS CO-OP?
  Funds earned by the dealer through their tire programs (Michelin/Bridgestone/Conti) that they can utilize through reimbursement. This is mostly used by ...
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  WHAT IS THE TIMELINE FOR MICHELIN CO-OP SUBMISSION?
  If your question is “When do they get reimbursed for their funds?”, the answer is simply “There’s no way to ...
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  TireConnect – New Sale
  1.       Create the product in Salesforce. 2.       Fill the form out on Optimize Garage: https://tireconnect.wufoo.com/forms/zxuelop014gk02/ a.       View the reference sheet on how ...
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  ARC Setup – Website Department
  ARC can be a new sale or an upsell New Sale – will be part of the build case Upsell – a ...
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  Upsell Strategy, Tips, and Tricks
  Upsell Strategy Build personal relationships Rapport, rapport, rapport! A true desire to help a client goes a lot further than a magnetic personality Prepare ...
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  Getting Started in Optimize HQ
  Step 1: Create Users Begin by creating user accounts for all individuals who will be using Optimize HQ. Select Management > Users ...
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  What is Syndicated Content (Instagram)?
  Syndicated content is content that is republished on multiple websites or platforms. The goal is to increase the reach and ...

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