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  • Employee Certification SOP
    ODM will pay for 1 certification per calendar quarter Senior Employees will be allowed to use 4 hours per quarter of ...

  • WHAT ARE THE REQUIREMENTS FOR MICHELIN CO-OP?
    Important: Only dealers on the BDF Program at Michelin are accruing funds that can be reimbursed with services from ODM. ...

  • TireConnect – New Sale
    1.       Create the product in Salesforce. 2.       Fill the form out on Optimize Garage: https://tireconnect.wufoo.com/forms/zxuelop014gk02/ a.       View the reference sheet on how ...

  • High Risk Clients SOP
    When a client is considered high risk: Working with another 3rd party marketing company Expresses a concern/frustration about our program Asks for a ...

  • Upsell Strategy, Tips, and Tricks
    Upsell Strategy Build personal relationships Rapport, rapport, rapport! A true desire to help a client goes a lot further than a magnetic personality Prepare ...