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  Negative Review Responses
  An SOP describing the standard for responding to clients’ negative reviews. Screenshot the negative review and insert into an email to ...
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  Employee Certification SOP
  ODM will pay for 1 certification per calendar quarter Senior Employees will be allowed to use 4 hours per quarter of ...
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  WHAT IS THE TIMELINE FOR MICHELIN CO-OP SUBMISSION?
  If your question is “When do they get reimbursed for their funds?”, the answer is simply “There’s no way to ...
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  TireConnect – New Sale
  1.       Create the product in Salesforce. 2.       Fill the form out on Optimize Garage: https://tireconnect.wufoo.com/forms/zxuelop014gk02/ a.       View the reference sheet on how ...
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  Reference sheet for the TireConnect Form
  ODM Account Manager: Who is filling this form out. This also is the person who put the product(s) in Salesforce Lead Information: Company ...
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  ARC Setup – Website Department
  ARC can be a new sale or an upsell New Sale – will be part of the build case Upsell – a ...
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  AutoNet TV Cancel
  Put AutoNet TV product into cancel and fill out the cancel event. Please see here to follow the steps for ...
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  Adding clients into HQ - Instructions for the AC and Instructions on the Client side
  Click "Management" Click "Companies/Locations" Click "Location Users" Click "ADD USER" Click the "First Name" field. Type the user's first and last name Insert the user's email ...
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  Salesforce Contact Accuracy
  Confirm the clients current contacts during every Quarterly ROI Call Verify: a. Name-First & Lastb. Role/Titlec. Contact Orderd. Emaile. Phone Number (ask ...
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  Epicor FAQs
  What is the set-up fee for Epicor services? The Epicor set-up fee is typically $500, but our clients receive $500 off ...

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