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How long will a deck be paused for?
A Deck will be paused indefinitely until the Deck settings are updated to continue posting ...
How are the deck posting times determined when generating optimal time?
The optimal posting times are generated based on insights from the social profiles on which times are best to have ...
Is there more than 1 optimal posting time each day?
Yes, there are many optimal posting times per day. ...
Can I post more than once from a Deck each day?
Yes, as many posting times as desired each day can be selected within the Deck Settings. ...
How do I stop a Deck from posting on certain days of the week?
Select the Deck to be edited -> click Edit Deck -> remove the days and times that you no longer ...
I accidentally deleted a Deck, is there a way to recover it?
Contact Optimize HQ Support for assistance with recovering an unintentionally deleted Deck. ...
How many decks can I have per social profile?
You may have an unlimited amount of Decks per social profile in Optimize HQ. ...
Can I update a message within a Deck to be ‘Scheduled’ instead?
Yes, click on the desired post -> Edit -> select the calendar Scheduled icon in the message window -> click ...
Why would I need to use the import feature?
The import feature can be used to mass upload social content. ...
Where can I find supported import documents?
The document used to import social content would be provided by the Optimize HQ user. ...