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I see a review on my social profile that is not showing in HQ, why
Our system pulls in new reviews from the platforms about every four hours. If the review was left within the ...
Under filters, what are deleted reviews?
Reviews that have been natively deleted from the social profiles. ...
Can I delete a review from my social profiles using HQ?
No, this feature must be utilized directly on the social profiles. ...
Can I disable the ‘response exception’ for other users within HQ?
No, the Response Exception feature will always be available for all user profiles. ...
Where can I see all reviews marked as ‘Response Exception’?
Use Filter dropdown -> Review Exceptions’ ...
Can I disable review response ‘generation’ for other users within HQ?
This feature will be available to all location users. ...
Do reviews from my social profiles show up in the HQ list immediately?
Our software pulls reviews from native social profiles about every four hours. ...
Do my review responses post immediately?
Yes, our software has the capability to post review responses immediately after they are sent in Optimize HQ. ...
Can I attach my website reviews to respond to them within HQ as well?
This is not currentlyt a feature available within Optimize HQ. ...
In the Reviews tab, I do not see my social profile listed under ‘All Locations’,
If your business is not showing under the All Locations dropdown, you have not successfully added your businesses’ social profiles ...