163 search results

Page 13 out of 163 search results

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  Does NAPA Gold Certification stay with the location if the shop is sold?
  Yes, the certification stays with the location (location ID, formerly known as CMNO) as long as the business information, including ...
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  Can NAPA Gold Marketing funds be used in addition to co-op?
  Yes, NAPA Gold Marketing funds can be used in addition to co-op. Rep Management Bundled will act as a "discount," ...
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  What options does a client have if they want to cancel services?
  If a client asks to cancel services, their gold fund product can be a stand-alone product. If the product is ...
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  Coaching Call Attempt Process
  Quarterly Coaching Call Attempt Process Appointment Setting Attempts Steps: 1st Attempt – Scheduling Email template sent on the first working day of ...
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  ACCOUNT UPDATE SOP
  Account Update Cases are the only Setup Case anyone outside the Onboarding Department can create. These cases are created when ...
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  ACCOUNT UPDATE EXPECTATIONS
  Account Update Expectations Account Update Cases are addressed once a week unless communication is active, or the Account Update Case is ...
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  WHAT IS CO-OP?
  Funds earned by the dealer through their tire programs (Michelin/Bridgestone/Conti) that they can utilize through reimbursement. This is mostly used by ...
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  MY DEALER HAS NEVER HEARD OF CO-OP, HOW DO THEY GET THAT?
  Not every dealer qualifies for Co-Op through the tire brands they sell. They would have to get in touch with ...
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  WHAT IS ODM’S ROLE IN THE CO-OP PROCESS?
  Our role is to ensure the dealer’s pages/website meet any criteria needed to be approved for Co-Op, as well as ...
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  CAN A DEALER USE 2 Co-Ops TO PAY FOR SERVICES WITH ODM?
  Short answer: No. Only 1 Co-Op brand may be claimed for 1 service/product with ODM at a time. However, A dealer ...

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