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  Adding clients into HQ - Instructions for the AC and Instructions on the Client side
  Click "Management" Click "Companies/Locations" Click "Location Users" Click "ADD USER" Click the "First Name" field. Type the user's first and last name Insert the user's email ...
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  Content SOP
  An SOP describing content best practices, including the naming convention standards for content Service Lists and Decks. Naming Conventions Decks and Service ...
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  NAPA Gold Funds - Internal Process
  Gold Fund Products & Service implementation Client claims funds via NAPA Member Site ( https://member.napaautocare.com/ ) Open Member Site > Gold Program ...
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  Website Quarterly Update Examples/Suggestions
  Change out of hero image/video on homepage (video must be less than 15 seconds) - needs to be enticing/welcoming Change out ...
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  Website Update Case Checklist
  Include all in one update case with appropriate heading – Q1 updates, February Updates, Spring Updates, Etc. Include images or graphic ...
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  Coaching Call Attempt Process
  Quarterly Coaching Call Attempt Process Appointment Setting Attempts Steps: 1st Attempt – Scheduling Email template sent on the first working day of ...
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  HOW DO I KNOW WHAT CO-OP A DEALER IS USING?
  The Co-Op brand that a dealer is using is listed on the Product. You can find this information in the ...
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  HOW DO WE KNOW IF A DEALER HAS MICHELIN FUNDS TO USE?
  The short answer: Ask them! A dealer should know how much they have available to use because they have access ...
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  WHAT DO I NEED TO GET FROM MY DEALER AND WHAT ARE THE REQUIREMENTS FOR
  *Important* We cannot just slap a logo on a graphic to boost for Bridgestone and Michelin (or any other brand). ...
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  TireConnect – New Sale
  1.       Create the product in Salesforce. 2.       Fill the form out on Optimize Garage: https://tireconnect.wufoo.com/forms/zxuelop014gk02/ a.       View the reference sheet on how ...

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