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What happens if I edit the message on one tab but not the other?
The other social profile tabs will not be edited to match. ...
What is the ‘Status’ Tab?
This shows the status of the messages being posted to the selected social profiles. ...
How do you read/interpret the items listed within this tab?
This is a list of actions that are linked to your location by social profiles and what outcomes have happened ...
Can I edit the view to show dates within the Schedules list?
Yes, using the sub-navigation bar, click Column visibility, and check Profiles to show which social profiles are attached to scheduled ...
How are the deck posting times determined when generating optimal time?
The optimal posting times are generated based on insights from the social profiles on which times are best to have ...
Why would I need to use the import feature?
The import feature can be used to mass upload social content. ...
Where can I find supported import documents?
The document used to import social content would be provided by the Optimize HQ user. ...
How do I add a social page?
Add service > Select Platform > Follow Steps ...
Should I only use service groups or is it better to use social profiles?
If your goal is to send a message to multiple platforms or pages at once, use a service group. ...
Content SOP
An SOP describing content best practices, including the naming convention standards for content Service Lists and Decks. Naming Conventions Decks and Service ...