Google Service Descriptions
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Air Conditioning:
“Warm weather or cold, you still need to think about our vehicle’s air conditioning. Vehicle ...
Yelp Recommended Language and Talkpaths
INSTEAD OF
WE RECOMMEND
“When you’ve had a successful relationship with a client, email or text them asking for a review of your ...
Michelin Weekly Posts SOP
Have a Deck labeled ‘Michelin Weekly Posts’
The Deck settings should be set to ‘Recycle messages’
Select the Deck to post one ...
Employee Certification SOP
ODM will pay for 1 certification per calendar quarter
Senior Employees will be allowed to use 4 hours per quarter of ...
ACCOUNT UPDATE EXPECTATIONS
Account Update Expectations
Account Update Cases are addressed once a week unless communication is active, or the Account Update Case is ...
Upsell Strategy, Tips, and Tricks
Upsell Strategy
Build personal relationships
Rapport, rapport, rapport!
A true desire to help a client goes a lot further than a magnetic personality
Prepare ...
Negative Review Responses
An SOP describing the standard for responding to clients’ negative reviews.
Screenshot the negative review and insert into an email to ...