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  ACCOUNT UPDATE EXPECTATIONS
  Account Update Expectations Account Update Cases are addressed once a week unless communication is active, or the Account Update Case is ...
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  WHO PAYS OUT THE FUNDS TO THE DEALER WHEN THEY CLAIM CO-OP?
  First, if a dealer doesn’t know where his reimbursement or funds come from, they should get in touch with their ...
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  WHAT ARE THE REQUIREMENTS FOR BRIDGESTONE CO-OP?
  50% Banners must be created by our graphics team to ensure that they meet the requirements. Banners on FB and TW(X) ...
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  Why do I only have the option of ‘compare to’ a date range for ‘social
  This is currently not a feature within Optimize HQ.   ...
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  Can I use the search feature to search for a location or is it only
  No, this feature is not available within Optimize HQ.   ...
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  Can I only recycle certain messages?
  No, all content in the Deck must be recycled if this feature is enabled.   ...
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  Should I only use service groups or is it better to use social profiles?
  If your goal is to send a message to multiple platforms or pages at once, use a service group.   ...
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  Website Quarterly Update Examples/Suggestions
  Change out of hero image/video on homepage (video must be less than 15 seconds) - needs to be enticing/welcoming Change out ...
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  What happens if a client claims the wrong product (e.g., rep management instead of ads)?
  If the wrong product is claimed, adjustments can be made internally only at the start of the product. Once the ...
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  What options does a client have if they want to cancel services?
  If a client asks to cancel services, their gold fund product can be a stand-alone product. If the product is ...

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