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What does the ‘recycle’ feature do?
This causes your content to move to the bottom of the Deck after it has been posted to be posted ...
Can I only recycle certain messages?
No, all content in the Deck must be recycled if this feature is enabled. ...
Why would I need to use the import feature?
The import feature can be used to mass upload social content. ...
Where can I find supported import documents?
The document used to import social content would be provided by the Optimize HQ user. ...
When should I avoid using a service group?
When you send location/platform specific content. ...
What are HQ best practices for a multi-location business?
If your Facebook business page is set up in Facebook Framework, only add the main page to your service group. ...
Content Naming Convention
‘Client name from Salesforce – Facility ID found in Salesforce’ There is a space, dash, space between the two pieces of ...
Instagram Services SOP
Utilize photo package images for weekly content Post a Story once weekly Respond to user comments and direct messages. Follow local businesses and ...
Michelin Weekly Posts SOP
Have a Deck labeled ‘Michelin Weekly Posts’ The Deck settings should be set to ‘Recycle messages’ Select the Deck to post one ...
Instagram Services SOP
Utilize photo package images for weekly content Post a Story once weekly Respond to user comments and direct messages. Follow local businesses and ...