An SOP describing the standard for responding to clients’ negative reviews.

Screenshot the negative review and insert into an email to your point of contact at the business.

a. Include two proposed review responses.

2. If your client does not respond to your email that business day, contact the client the next business day to discuss a review response.

3. If no response from your client, use one of the proposed review responses that were emailed to the client to respond to the review that business day.