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  ACCOUNT UPDATE EXPECTATIONS
  Account Update Expectations Account Update Cases are addressed once a week unless communication is active, or the Account Update Case is ...
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  ACCOUNT UPDATE SOP
  Account Update Cases are the only Setup Case anyone outside the Onboarding Department can create. These cases are created when ...
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  Website Update Case Checklist
  Include all in one update case with appropriate heading – Q1 updates, February Updates, Spring Updates, Etc. Include images or graphic ...
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  AutoNet TV Cancel
  Put AutoNet TV product into cancel and fill out the cancel event. Please see here to follow the steps for ...
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  Website Quarterly Update Examples/Suggestions
  Change out of hero image/video on homepage (video must be less than 15 seconds) - needs to be enticing/welcoming Change out ...
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  WHAT IS THE TIMELINE FOR TIRE PROS CO-OP SUBMISSION?
  *Timeline always subject to change. As we all know, Tire Pros likes to switch things up. ODM receives an IO from ...
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  BlueTie Email – New email with Enterprise already created
  Website Update is needed. Double check the subscription product in Salesforce Login into Bluetie: https://extranet.bluetie.com/index.html?msg=sessiontimeout Click on Enterprises on the left-hand corner ...
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  Removing AutoNet Tv – Website Department
  A Website Update case should be in our queue. If not, reach out to the AC. Replace AutoNet TV with the ...
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  Updating AutoNet TV videos
  The videos will be updated, if allowed, on the first business day of each quarter. January, April, July, October. The ...
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  Go Live SOP
  Notification of New Account Receive via Chatter and/or email after the initial Onboarding client call.  If the Product services include posting, ...

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