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  Yelp Recommended Language and Talkpaths
  INSTEAD OF WE RECOMMEND “When you’ve had a successful relationship with a client, email or text them asking for a review of your ...
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  What is the difference between ‘Review’ Analytics and ‘Social Insight’ Analytics?
  The Review tab under Analytics shows how many reviews have been received on which attached social profiles, the ratings of ...
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  Content Tools
  Content Tools: Bitly - https://bitly.com/ shorten URLs when needed for post copy character restrictions Can hinder SEO value  Provides reporting on link clicks Google Marketing ...
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  Getting Started in Optimize HQ
  Step 1: Create Users Begin by creating user accounts for all individuals who will be using Optimize HQ. Select Management > Users ...
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  Under filters, what are deleted reviews?
  Reviews that have been natively deleted from the social profiles.   ...
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  Do reviews from my social profiles show up in the HQ list immediately?
  Our software pulls reviews from native social profiles about every four hours.   ...
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  How do you read/interpret the items listed within this tab?
  This is a list of actions that are linked to your location by social profiles and what outcomes have happened ...
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  Negative Review Responses
  An SOP describing the standard for responding to clients’ negative reviews. Screenshot the negative review and insert into an email to ...
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  If a customer updates their review on the social profile, will I get notified through
  Currently this is not a feature available within our review notification system. The review will be repopulated under the Reviews ...
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  I see a review on my social profile that is not showing in HQ, why
  Our system pulls in new reviews from the platforms about every four hours. If the review was left within the ...

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