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  Getting Started in Optimize HQ
  Step 1: Create Users Begin by creating user accounts for all individuals who will be using Optimize HQ. Select Management > Users ...
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  Go Live SOP
  Notification of New Account Receive via Chatter and/or email after the initial Onboarding client call.  If the Product services include posting, ...
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  Can I delete a review from my social profiles using HQ?
  No, this feature must be utilized directly on the social profiles.   ...
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  Do reviews from my social profiles show up in the HQ list immediately?
  Our software pulls reviews from native social profiles about every four hours.   ...
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  What is the difference between ‘Review’ Analytics and ‘Social Insight’ Analytics?
  The Review tab under Analytics shows how many reviews have been received on which attached social profiles, the ratings of ...
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  I accidentally hit ‘send’ before I finished creating my post, can I stop it from
  Outbox tab -> Status -> find the desired post that you want to prevent from sending -> under the Status ...
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  Can I edit the view to show dates within the Schedules list?
  Yes, using the sub-navigation bar, click Column visibility, and check Profiles to show which social profiles are attached to scheduled ...
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  Under filters, what are deleted reviews?
  Reviews that have been natively deleted from the social profiles.   ...
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  Can I disable the ‘response exception’ for other users within HQ?
  No, the Response Exception feature will always be available for all user profiles.   ...
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  In the Reviews tab, I do not see my social profile listed under ‘All Locations’,
  If your business is not showing under the All Locations dropdown, you have not successfully added your businesses’ social profiles ...

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