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  Content SOP
  An SOP describing content best practices, including the naming convention standards for content Service Lists and Decks. Naming Conventions Decks and Service ...
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  Go Live SOP
  Notification of New Account Receive via Chatter and/or email after the initial Onboarding client call.  If the Product services include posting, ...
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  How are the deck posting times determined when generating optimal time?
  The optimal posting times are generated based on insights from the social profiles on which times are best to have ...
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  Is there more than 1 optimal posting time each day?
  Yes, there are many optimal posting times per day. ...
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  Getting Started in Optimize HQ
  Step 1: Create Users Begin by creating user accounts for all individuals who will be using Optimize HQ. Select Management > Users ...
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  What is Syndicated Content (Instagram)?
  Syndicated content is content that is republished on multiple websites or platforms. The goal is to increase the reach and ...
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  How are Channel Tags set up to use for posting?
  Management tab -> Companies/Locations -> Locations -> search for desired business -> click Edit -> update the location’s dropdown.   ...
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  I accidentally hit ‘send’ before I finished creating my post, can I stop it from
  Outbox tab -> Status -> find the desired post that you want to prevent from sending -> under the Status ...
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  Why does it show ‘Original’ ‘Facebook’ ’Google’ etc when creating a new message?
  These are new post windows to view how the post will be formatted on different social profiles depending on each ...
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  How do I change the day or time posts go out from Decks?
  Edit Deck -> select the desired days of the week -> use the time clock to pick a posting time. ...

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