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  Getting Started in Optimize HQ
  Step 1: Create Users Begin by creating user accounts for all individuals who will be using Optimize HQ. Select Management > Users ...
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  Go Live SOP
  Notification of New Account Receive via Chatter and/or email after the initial Onboarding client call.  If the Product services include posting, ...
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  What is the difference between ‘Review’ Analytics and ‘Social Insight’ Analytics?
  The Review tab under Analytics shows how many reviews have been received on which attached social profiles, the ratings of ...
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  Why are some ‘social insights’ not showing any numbers?
  If not all social insights are pulling for all desired social profiles, the social profile may not be successfully attached ...
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  I accidentally hit ‘send’ before I finished creating my post, can I stop it from
  Outbox tab -> Status -> find the desired post that you want to prevent from sending -> under the Status ...
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  What is the difference between Social Pages and Service Groups?
  Social Pages are the individual pages from each platform (Facebook, Google, Instagram, etc) Service Groups give you the ability to group ...
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  NAPA Gold Funds - Internal Process
  Gold Fund Products & Service implementation Client claims funds via NAPA Member Site ( https://member.napaautocare.com/ ) Open Member Site > Gold Program ...
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  A review is showing in HQ, but I am unable to find it on the
  The social profile may have removed the review.   ...
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  Can I delete a review from my social profiles using HQ?
  No, this feature must be utilized directly on the social profiles.   ...
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  Do reviews from my social profiles show up in the HQ list immediately?
  Our software pulls reviews from native social profiles about every four hours.   ...

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