1. Put AutoNet TV product into cancel and fill out the cancel event. Please see here to follow the steps for putting a product in cancel.
2. Billing will update the paid-through date and will notify the website manager
3. When the product is lost, create the product cancelation case.
4. Tag the Website Manager in the Website section of the case.
5. The Website Manager will create a website update case to take the videos off the website and re-add the images. Date needed will be the next day after the paid through date.
6. The Website Manager will email Kurt Barlow at kbarlow@autonettv.com with the subject line as the client’s name with the following body: “Hello! Please delete xxxx’s account and billing from the AutoNet TV system.  Thank you”
7. The Website Manager will update the website duties note with the date the email was sent to Kurt.
8. The website manager mark AutoNet TV, website team duties complete, and fills in the website team duties complete date
9. The website manager will assign the product cancelation event to the supervisor
10. The website manager will click Open- Assigned Supervisor on the bar
11.  The website manager will update the website with the service images.
12. The website manager will chatter the AC when completed and close the website update case.